This depends solely on the problem there is with the media. The first and most important thing we do is to properly evaluate the drive in the laboratory to comprehensively identify the root cause of the problem with the drive while also outlining the recommended corrective actions needed including the exact materials and time needed to recover it. The information you will receive will be clear, unambiguous and accurate. This evaluation stage is a crucial stage of the recovery and needs to be carried out competently. We utilise all of our advanced tools to carry out this evaluation fully and comprehensively to ensure we get a full and accurate picture of the root cause of the problem and what is the most cost-effective way to overcome it.
Once we have completed the initial evaluation, we will be able to give a full breakdown of the exact problems on the faulty device, what needs to be done including the details of each stage of the process. We will outline the exact costs and of course we will seek your full approval before progressing any further.
We do have an initial evaluation fee which covers the customers portion of the costs associated with carrying out the initial evaluation of the suspect device. Once we have evaluated, we will revert with the details of the next stage and any additional likely costs. There may be a request for a further non-refundable deposit to cover some of the additional costs, but this will only be payable if the client expressly requests us to do so. All prices and details are totally open and transparent and are fair and reasonable and there are no hidden costs or nasty surprises.
We have automated many aspects of the basic process and with the high utilisation of our equipment we have much reduced direct labour allowing us to complete recovery in many cases at a significantly lower total cost in comparison to our competitors.